Privacy Policy
Welcome to Door2Door Car Wash® ("Company", "we", "our", or "us"). This privacy policy explains how Door2Door Car Wash® (powered by Ola Car Wash Pvt. Ltd.) collects, uses, stores, and protects information from users ("User") of our website door2doorcarwash.com and related services.
Door2Door Car Wash® operates with franchise studios and service partners across India. This Privacy Policy applies to customers, franchise partners, service partners, visitors, and anyone who interacts with our platforms or services.
1. Information We Collect
We may collect personal information in various ways when you use our site, register, book a service, submit a form, chat with our support, or interact with our services. This may include:
- Full name
- Email address
- Phone number
- Postal address
- Vehicle details (make, model, registration)
- Franchise application or partner information
2. How We Use Your Information
We use collected information to:
- Provide and improve our services and customer experience
- Process bookings and service requests
- Verify identities for franchises and partner onboarding
- Send service-related and promotional communications (with opt-out options)
- Analyze and improve website performance and relevancy
3. Sharing of Information
We may share information with our trusted franchise partners, service partners, and third-party vendors to fulfil services, send communications, or for analytics and marketing. These parties are contractually bound to protect your data and use it only for the purposes we specify.
We may share user data with our affiliated studios, franchisees, and partners for service delivery and commercial purposes.
4. Log Data & Cookies
We collect log data such as IP address, browser type, pages visited, visit times, and other usage details. Our site uses cookies to remember preferences, improve user experience, and analyze trends. By using our website, you consent to cookie use; you can manage cookie settings via your browser.
5. Service Providers
We work with third-party providers (payment processors, analytics, hosting, CRM tools) to operate the site and services. These providers are required to follow confidentiality and data protection rules and may process data only as instructed by Door2Door Car Wash®.
6. Data Security
We use reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or alteration. However, no internet transmission or storage is completely secure. If a breach occurs, we will follow applicable laws and notify affected users as required.
7. External Links
Our site may contain links to third-party sites. These sites have their own privacy policies. Door2Door Car Wash® is not responsible for the content or practices of external websites, and we recommend reviewing their privacy statements before providing personal information.
8. Children's Privacy
Our services are not aimed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided personal information, contact us and we will take appropriate steps to remove that information.
9. Changes to This Privacy Policy
We may update this policy from time to time. We will post the updated policy on this page with an effective date. Check this page periodically for changes. Continued use of our services after changes indicates acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
- Email: olacarwash@gmail.com
- Website: door2doorcarwash.com